Catastrophes are highly desirable

Podcasting from Cork Ireland
Paul O’Mahony & Roger Overall
discuss disasters.

Recorded in Republic of Work, Cork City centre.

The podcast starts with Roger & Paul describing what happened the last time they recorded the podcast.

A disaster.

The episode was lost : the recording equipment failed.

That ‘catastrophe’ led to discussion about

“What should a company do when it has a major failure?”

All businesses have failures
– you have to pick yourself up (2:30)

What to do when you have a major disaster (a huge screw-up) – and you want to remain genuinely attractive?

BusinessJazz-S4E5-Cartoon-StarWars (2)

There’s evidence that when things go wrong – providing you recover well – you become even more attractive to customers. (3:20)

People think you’re human
We all fail.
But because of the way you recovered…

Your client is a human being as well.

You can easily imagine the worst.
However, the reaction may not be anger – may be one of understanding.

Roger’s story about his father’s mistake. How he learned from the experience. “What are we going to do about it?” – this is the big question. (6:45)

When this is the focus
(1) Employee doesn’t feel so horrible, they can continue to do their job
(2) No energy is wasted on feeling bad, shouting – all energy is directed to solving the problem.

There is slight reference to “A no – blame culture”. (8:00)

Roger’s big recommendation:

There are three questions that need to be asked when things go wrong

(1) Why did it happen?
(2) What have you learned from what went wrong?

(At Business Jazz – we had a faulty kit, we weren’t monitoring the audio, there was an intermittent fault. We weren’t monitoring the audio throughout the whole podcast.

(3) How do we move on? What’s our action plan?

(At Business Jazz, we had a ‘small’ problem – we moved on before we sorted the problem and that led to a much bigger problem.)

Paul asks:

What if the disaster is big and the cost of fixing it for ever is too high?
Should you be going out of business? (14:15 )

This led to discussion of
– Example of travel to Mars…
– Use of Disclaimers
– Insurance to cover failure to deliver.

Plus even more discussion of the experience Roger had with Air Canada & Aer Lingus – on his way to Vancouver, Canada.

The cost of guarantees

Aer Lingus wasn’t able to guarantee …

Big praise for Heathrow Airport website is excellent : tells you how to transfer. (19:00)

Big emphasis on the importance of really good clear information – presented in a friendly language.

Go to Heathrow.

Paul & Roger say they’ll put the Air Canada email up in shownotes.

Paul sent a tweet with a link to the last episode of Business Jazz to Air Canada – but there’s no guarantee the CEO got it.

Humourous chat about Air Canada.

Any other disasters? (24:50)

Exxon Valdez oil spill is discussed.

Elevator pitch: New TV program Roger would like to make.

Roger tells ” Do nothing – let the sea clean up”
Better than throwing chemicals over the oil. Adding to polution.

Oil is of nature – not synthetic.

“We’re not here to tell people how to clear up an oil slick”

How to communicate that to the public in a way that will persuade the public you’re being responsible:

1. Be seen to be doing something
2. Do what you can for wildlife
3. Educate people (For example: Why do you think we’re transporting oil?)

What caused the oil spill?
A meteorite fell to earth theory

If you have thoughts about oil spills, please get in touch

An experiment to try at home: Spill olive oil on water & clean it up.
Roger’s tip – use lemon juice

Contact us please at BusinessJazz.net.

How to seduce your ideal client

This episode of Business Jazz Podcast is (mainly) about :

How to do an elevator pitch to the CEO of your ‘ideal potential client’.
_________________

Podcasting from Cork Ireland
Paul O’Mahony & Roger Overall talk about
how to be genuinely attractive in business today
(GAIBT).

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There is no perfect way. You need to find your best way.

There are some essentials & some desirables.

You must

  • find out how to get in touch with the person afterwards
  • ensure they know how to contact you (if they want to).

BusinessJazz-S4-E4-Cartoon-800px (3)

Give us an example of a successful elevator pitch you’ve done Paul

Paul’s elevator pitch story: 
to an advertising agency director.
Paul eavesdropped on a conversation during a coffee break at a conference in Dublin. (The person in the queue was a director of Arks “one of Ireland’s longest-established agencies, with billings of £21 million (€27 million) in 1999 – up from £6 million in 1996”.)

The Guinness stout account was once held by Arks for more than 20 years.

What Paul did led to a contract to provide services to the agency – presentation skills training courses for account managers & creatives.

Learning:
A queue for coffee’s a great place to take the first step – to make a “memorable splash“.

P&R speculate how Michael Lynch AV3 Media (for example) could make a ‘memorable splash’ – introducing AV3 Media to new potential clients.

PLEASE NOTE:
The topic of Elevator Pitches emerged as a surprise during this podcast. P&R don’t decide beforehand what they’re going to focus on.
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A ‘business development’ news story :
ShowandTell Communications is in a situation.
Another podcast team are
(1) in difficult  & (2) looking for advice

Asked for advice, S&T offered a solution. The solution involved offering to do some work (audio-editing) – for free.

Because S&T want to be seen as genuinely attractive 

Our No 1 aim at Business Jazz Podcast is to
(1) Be Useful to Show&Tell Communications (our parent company)
[and equally at the same time]
(2) Be Useful to other businesses

That’s why we offered a trial – one piece of work – valuable but not a huge service.

Why a Trial period is a good idea: 
A trial piece of work. The advantage to both parties – being able to stop without losing face – time to get to know each other & see whether both like working together.

In this case, it’s important to clarify the quality of the audio-editing needed – before quoting or agreeing a fee for the service.

You’ll hear lots of chat about editing audio – the tricky work involved in removing background sounds – how it can take a long time to remove sounds entirely.

[There’s short reference to sound of Theresa May coughing at Tory Party Conference.]
______________________

Contact Paul & Roger on www.businessjazz.net
– if you’d like to follow up on anything on this podcast.

Please tell someone about this podcast

30 Reasons to reply quickly

Paul O’Mahony & Roger Overall [P&R]
– podcasting from Cork, Ireland –
talk about how to be genuinely attractive in business today (GAIBT).

Recorded in @RepublicofWork The Mall, Cork City centre.

The podcast recording was live streamed on Periscope.

P&R discuss:

(1) A serious approach to branding.
What is your brand? It’s what others expect from your business.
“This is what you are in the mind of others…”

P&R emphasise the importance & value of doing research to find out what your business is in the minds of others –
research may surprise you.

(2) What if a business can’t afford to do research about its brand?

(3) Roger tells a story about his plans to travel from Cork to Vancouver – via Aer Lingus & Air Canada.

Paul is shocked by Air Canada.

What happened:
Roger emailed both Aer Lingus & Air Canada to find out about his luggage. He expected a poor, slow response from Aer Lingus. He expected a top class response from Air Canada.

Brand Canada is strong, much stronger than Brand Aer Lingus – in Roger’s expectations.

The shocking thing
is that Air Canada sent an email :

“We will respond to you within 30 working days.”

You hear Paul cracking-up. Paul says it’s like someone calling a fire brigade and getting a reply – “thanks for your call, we’ll be with you within 30 working days.”

BusinessJazz-S4-E3-Cartoon (1)

P&R (Paul & Roger) decide :
“Let’s send this podcast to CEO of Air Canada Calin Rovinescu”

Next time Paul books to fly Air Canada he expects a reply “we expect to be able to collect you within 30 days of your booking date.”
Horrific story – almost unbelieveable.

(In case you’re wondering, Aer Lingus sent a reply that left Roger in some doubt – but at least it was an honest answer that sounded as if they couldn’t provide an absolute guarantee that nothing would go wrong.)
_________________________

Part Two:

Paul & Roger (P&R) chat about

(1) An understanding of what a brand is. Many miss the point that “I don’t have control over my brand.

(2) A book: “Markets are conversations” – the No 1 thesis in “The ClueTrain Manifesto” (1999).
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P&R summarise key points from their conversation:

  • You need to have a huge interest in the expectations people already have.
  • Strong Brands discourage some people from being interested in their products & services (saves people from wasting their time). An Undertaker doesn’t want to be confused with Pizza parlour.
  • It’s good to “Be Ignorant” about what other people think
  • Don’t base your understanding & decisions on
    (1) an unrepresentative sample
    (2) what you fear people are saying

Your company values:
Consider

  • You can control the extent to which you behave in line with your values.
  • Your values can’t be changed without changing the Board, the hiring policy, the people.
  • You may gradually need to ditch some of your clients – in order to move to working with your “ideal clients”.

Many companies have “values” – value statements. But statements are not what matter most – behaviour is what people base their expectations on.

Paul tells story about a company he once worked for whose No 1 value was FUN
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P&R summarise the Key Points from this week’s episode.

(Bitcoins get a brief mention)

EIR brand is an elephant or a tanker – slow to change. It’s in a market that’s high tech – fast – nimble. P&R say there’s a “phenomenal mismatch” between Eir’s brand and the market in which they aim to succeed.

“If your No 1 value is X – why do you do Y?
“If that’s your No 1 value – why are you doing that?

The ClueTrain Manifesto : “Markets are conversations” is highly recommended

Paul & Roger would like you to contact them via BusinessJazz.net

Our ABOUT US page

Important Note:
Big thanks to Jane Boyd in Vancouver for contacting us about our “About Us” Page: she pointed out that it’s out of date.

Sometimes you really do screw up – even when your heart is in the right space.

Please tell someone about Business Jazz Podcast.

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Before You Replace Paper Tiger Scream

Podcasting from Cork Ireland,
for 35 minutes you’ll hear
Roger Overall & Paul O’Mahony talk business

The recording of this episode of Business Jazz Podcast was live streamed on Periscope from Republic of Work Cork Ireland.

[Please note: Roger was not paid

by 53

to say what you’ll hear him say on this episode]

How to be genuinely attractive in business today (GAIBT)
not yesterday
not tomorrow

This week’s episode begins with P&R discussing what TODAY should be called.

Three options:

  • BJ-day
  • T-day
  • F-day

BJ name’s taken already
T name is ambiguous
F is best

This is relevant because Before you name your company – who else has that name and dominates that space?

Don’t go for a name a criminal uses

F-day isn’t confusing – you can’t be attractive if you confuse people.

Words have resonances (F-day has all sorts of resonance). It’s fab, fantastic, fenomenal …

You get more f-words on our podcast

Ask yourself:  What are our 3 words?  The superlatives we own.  Roger suggests that in a press release – use all the superlatives when referring to your company. Some journalists are lazy (tip for you).

Paul wonders: do you want rubbish written about you – like “BJ is a leading, professional, quality, award-winning…”?

What 3 words would you recommend?
fenomenal – factual – frisky

Advice P&J discuss:
Hire a big Research Team – spend 2.5 m – run 100 focus groups …

_________________________

Are we going to get serious?

 

Imagine we aimed to podcast alert & attentive

their job is to communicate

what how why & outcome you could expect

you were an employee ambition to be change agent – make a difference and leave

coffee-makers make a difference

_______________

Is there anything going on in the world Roger?

Make a difference or leave

give people leeway to make a difference

Some companies have SOPs for everything – Scripts on screens – their own company Siri built-in to their communication stations.

Good example of a company doing something well

Not first time they’ve impressed Roger

American, San Fancisco Company – 53
You hear Roger tell “The 53 Story
“Paper Drawing App”

Paper is a very human App
Others are clinical empty soul-less

Surprise – surprise  : Roger says

“I use Paper”

53 is memorable company name.

Lots of detail & emotions in the 53 “Paper” story.

Is “Paper” a Challenger Brand to market-leader? (Pro Create & Adobe)

The 53 Story – warts & all 

(1) The fall from grace of “Paper” … (in 2015)

Why did Paper add functionality to the App? Paul sketches a preposterous theory.

(2) Roger wrote a blogpost…  (from a no-longer-happy man in Cork)

Said he was DISAPPOINTED

(3) Roger work up to an Email from Christopher Martin  (53 product manager who oversaw the product development of ‘Paper3’)

“a very human email” out of the blue

(4) 53 Updated – transformed – the Paper App 3 months later

“amazing, great to have the App back”

(5) Roger is cartooning – building a career as cartoonist.

Roger was asked: “How do you do your cartoons?”

He wasn’t using a 53 Stylus until Charoline Weingardt got him one

applied ear 53 launched their own stylus “Pencil”
¢50 Charoline Weingardt artist had a Pencil – got one for r – one of first in E have have one.

Bad DISAPPOINTING news: Technological problems – wearing out too quickly – odd behaviour – trouble drawing with it – palm rejection didn’t work quirks- eraser didn’t work for me

I use Paper Magnus Stylus by; an Irish company

(6) Roger told the DISAPPOINTED story on Instagram

  • a throw-away comment

(7) SHOCK & AWE – can we send you a replacement?

arrived additional nibs – it works brilliantly – better than the one I had

leapt in on a conversation
feint whisper on smedia -= got in touch – 2 years after last contact

fenomenal way of reading wea
“fing fabulous”

(8) TODAY

– Paul says ’53 may take your story & put it on their website’

  • Roger says “I wouldn’t mind.  I grant 53  creative commons licence to use my story as you wish …

left me
gushing fan of their product & company
flaberghasted

___________

Advice points:

Stories are better than key points

144,000 seconds – BJ book producedin 144k seconds ….

If you want to be genuinely attractive in business today (GAIBT):
(1) Do what people don’t expect
(2)Do what gets people saying “I don’t really deserve to be served by this business … Surely it’s only others who get this extraordinary service?
(3)Treat users in a ‘down-to-earth’ – ordinary – genuine – intelligent – way.

There’s a good chance you will be (GAIBT).

Ffnd & contact P&R on “BusinessJazz.net”
Find Roger Overall on “showandtellcommunications.neti”
Find Paul O’Mahony’s freshest bio there.
Find Paul live streaming as @omaniblog on Periscope.

‘OMANI’ = Outrageous Monsters Are Near Ireland.

Phone Paul – he’ll be very pleased to talk to you.

Last words you hear on this episode
“… Now look, you wonderful wonderful …

Values & Personality Make You Strong

___________

Podcasting from Cork Ireland,
for 29 minutes you’ll hear
Roger Overall & Paul O’Mahony
riff off each other,
playing  “Loving values make you strong”

Topic
Avoid working with the wrong people


________________
In Episode 14 of Season 3,
we help you get into bed with the right people.
We want you to become more genuinely attractive in business today

We discuss 

  • Bonuses for bankers (0:45)
  • Executives in prison (1:20)
  • Local bank managers (2:20)
  • Republic of Work (2:40)
  • Richie Boucher (3:20)
  • BusinessJazz in the boardroom (3:50)
  • Jonathan Amm & ChangeAgents Branding (5:00)
  • Fianna Fáil (5:30)
  • Guinness & Diageo & Craft beer (5:45)
  • Roman Catholic Church (6:20)

We also discuss ….

  • “What are our values?” (7:35)
  • List of values (8:20)
  • The ‘Grumpy’ Company, Snow White & Rudolf’s Reindeers (8:30)
  • “Arthur” – the film (9:18)
  • “Would you work for a company you don’t like?” (9:50)
  • Incompatible values
  • You can’t do your best work …(10:45)
  • Personality clicks (11:08)
  • “Can you do your best work if you don’t like the client?” (12:15)

And also …

  • “What if a client isn’t in your ideal sector?” (13:15)
  • FinTech business (14:01)
  • How & why Show&Tell Communications came to work with a financial company (14:15)
  • Aligning values
  • “I’ll never be financially independent.” (15:25)
  • “I like them, they’re nice people”
  • “You have a baggage-free perspective.”
  • Advantages of having been a journalist (16:30)
  • “Where will I find my ideal client?”
  • “We help people who want to do good – make the world a better place”.

We focus on running & content marketing …

  • Roger wants to focus on the “running community” (18:45)
  • Jamil Coury (Run Steep Get High)
  • Aravaipa Running in Phoenix (19:30)
  • How he does content marketing:
  • (1) news show about ultra running : things going on in your sector via You Tube & podcasting
  • (2) Podcasting live on Instagram, Facebook & You Tube
  • (3) Daily vlog with tips – how you  can become a better (anything) (22:50)

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What you can do  [w
e offer you our best advice]

  • Connecting with your target audience brilliantly (24:30)
  • Use humour as a way to raise business issues
  • Three key questions to ask
    • How well do our values fit?
    • How well do our personalities click?
    • How do your knowledge & experience fit with the client?
    • Plus: the shocking answer The less you know about us, the better you’ll be for us

——————–
Appeal
to our supporters :
Please tell one other person
about #BusinessJazzPodcast
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Let’s work together – fondly

Roger Overall
@rogeroverall Show&Tell Communications (+ Stierkater.com – running & cartoons)

Paul O’Mahony
@omaniblog BusinessJazz Services @bizjazzpodcast

Mark Cotton
@mcfontaine. Www.audiowrangler.co.uk
– for your audio requirements – Bletchley Park Podcast