(season 5 episode 8)
Roger Overall & Paul O’Mahony
“I have something on my mind” kicks off Paul
Napoleon, Steve Jobs,
The art of war & leadership
The public display & use of values
SWAT analysis & funding
Integrity – Quality – a list of values
Harvard Business Review
How Change Agents Branding (consultancy) came up with its key values (Manifesto)
“We drew our values out of our experiences” – South Africa & UK
our values came out of an analysis of what we were capable of. “I wasn’t capable of anything else”.
Toastmasters declare 10 promises:
(insert the Toastmasters Promise here)
Paul talks about Toastmasters – and the Promise people make when they join the organisation.
Research on Toastmasters LinkedIn Group. Paul reports on what he’s found.
BNI (Business Networking International) compared & contrasted with Toastmasters International (Roger reports)
- BNI Chapters – Toastmasters Clubs are local.
Singapore & Miami experience is consistent.
- Both voluntary
- Both local
- Both welcome visitors
- Both international
- Both have ‘hierarchies”
- Both have international conferences
- Similar structures.
“We met at BNI a long time ago”
BNI insists on ‘Substitutes’ – big difference.
The power of values-in-action contrasted with espoused value.
This is a big distinction.
Organisations that have a lousy reputation
“I would question RyanAir’s reputation” says Paul.
Niceties of service … value of cheap price
Weighting elements of their manifesto
“We’ll give you cheap flights but we won’t give you good customer service” may be the RyanAir Manifesto.
Paul remembers Michael O’Leary talking when RyanAir began
Counter-cultural behaviour of RyanAir.
Trains in Germany don’t wait for you – RyanAir adopted that approach.
The power of values-in-action.
1. What do we stand for?
2. What are we capable of delivering?
Structured thinking & incorporating your values into your business.
Clarity to employees is good. For example, how we answer the phone here …
Bite Size Cafe + Show&Tell Communications working together.
What Bite Sized do: a list reported by Roger . (to be continued : March 2018)